Charge 3 sleep information inaccurate

[dgcdad]

My Dad just got a new Charge 3 and it’s not showing his PM sleep info. So if he goes to bed at 10pm and gets up for the day at 7am his Fitbit May show something like 1:23am to 7am. None of the beginning sleep times ever show a PM time but he never goes to be. any ideas? 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @dgcdad.

If your sleep information isn't being accurate, I recommend trying the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Let me know the outcome.