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Charge 3 sleep isn't working properly

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‎03-04-2021 05:56 - last edited on ‎03-05-2021 05:30 by Fitbit Moderator

‎03-04-2021 05:56 - last edited on ‎03-05-2021 05:30 by Fitbit Moderator

After purchasing the premium features my sleep log is not accurate at all my sleep settings keep changing or it will show a set time on one screen but on another it shows a set time 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎03-05-2021 05:29

‎03-05-2021 05:29

Hello @Shelbster21, welcome to the community forums! 

 

To further assist, are you referring to the Free Sleep log or Premium Sleep information? This way it can be further investigated and we can get back to you with a prompt resolution. 

 

I look forward to your response. 

Wilson M. | Community Moderator, Fitbit.
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‎03-06-2021 06:31

In response to WilsonFitbit

‎03-06-2021 06:31

I have the charge 3!and up until about a week ago, it worked fine. It started vibrating all the time and, with the help of the forum, I was able to fix that. But now it won’t track my sleep at all. It has nothing to do with how I’m wearing it. I have tried everything that has been suggested on the forum (reboot, reload app, switched arms...and it still won’t work. 

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‎03-08-2021 03:42

In response to Joeishere

‎03-08-2021 03:42

Hello @Joeishere, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

 

I was able to see that you have a case with our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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