Charge 3 sleep score doesn't show

[Viivi]

Hi

Why I sometimes get a sleep score and sometimes I don't? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Viivi.

Thanks for the details shared in your post. You must see sleep stages to see a sleep score. For more information, see What should I know about Fitbit sleep stages?

If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear.
• Update the Fitbit app to the latest version. For instructions, see How do I use the Fitbit app?

For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

Hope this helps!

[eshack]

My Charge 3 did not record my sleep data last night. I was wearing the Fitbit as I always do, it had battery life and when I woke up this morning I tried to sync my Fitbit. It wouldn't sync with my phone. I tried Multiple times before I shut down the app and restarted it. I then attempted to sync again several times without success. Finally I had to unpair and repair my device. I then attempted to sync the device to my phone again. The exercise data and steps from yesterday and this morning finally synched over but my sleep data did not. I'm in the Premium version and none of my heart rate data synched either.  Is my sleep and HR data now lost because I had to re-pair my device?

[LiliyaFitbit]

Hi @eshack, it's nice to see you again in our Community Forums. 

I am sorry to hear about the issue you experienced. I appreciate your troubleshooting efforts and the additional details. I am glad to hear your tracker is syncing now. Since you've re-paired your device, your sleep and HR data can be lost. You can manually log sleep to reflect the time slept by following these instructions:

1. Tap the Today tab .
2. On the Sleep tile , tap the + icon > Log.
3. Enter the sleep details, and tap Add.

For more information about tracking sleep, see How do I track my sleep with my Fitbit device?

Hope this helps!