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Charge 3 stair count inaccurate

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‎05-31-2020 12:34 - last edited on ‎09-24-2020 11:43 by Moderator Alum

‎05-31-2020 12:34 - last edited on ‎09-24-2020 11:43 by Moderator Alum

Just recently (last week?) my Charge 3 has been recording silly numbers for stairs - today it says 59 but my husbands is 17(charge 2) and we have done the same walk and been at home together.

I have done a reboot but no change - very disappointing/frustrated!! Please help!!

 

 

Moderator Edit: Clarified subject

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‎09-24-2020 11:44

‎09-24-2020 11:44

Welcome to the Community, @jencal.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this accuracy issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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