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Charge 3 stats stopped showing in the app

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‎08-14-2021 11:33 - last edited on ‎08-15-2021 11:00 by

‎08-14-2021 11:33 - last edited on ‎08-15-2021 11:00 by

Have tried uninstalling, reinstalling, rebooting, restarting my phone & charge 3 and nothing seems to be syncing from my device to the app. is this due to the latest app update? Possible that linking a new child device is the cause? Any help appreciated! 

 

 

Moderator edit: subject for clarity 

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‎08-15-2021 10:59

‎08-15-2021 10:59

Welcome to the Fitbit Community, @Mayhemmama.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and thank you for sharing your concern. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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