Charge 3 steps information inaccurate

[Gracie_Julio]

We just replaced our Charge 2 with Charge 3. My husband's seems to track steps reasonably well. Mine does something weird.

For the past two days in the middle of the afternoon, it has given me step counts in the 7,000. A couple of hours later, the steps counts are half that. Yesterday, I thought I wasn't seeing incorrectly. Today when it happened, my husband verified it. Woops, I just checked and it's back to 7808.

Love the number, but I really doubt that it's correct. Anyone else have this problem?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Gracie_Julio.

For tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

-Walk at a normal pace

-Don’t hold anything in your hands

-Put your arms down at your sides, swinging naturally

-Count 1 step for each foot

-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. For instructions, check the help article: How do I restart my Fitbit device?.
2. Put your device on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know.

Let me know the outcome. 🙂

[Gracie_Julio]

It's working fine. It seemed to take care of the problem by itself.

Thank you for your help.

[AlejandraFitbit]

Thanks for the update, @Gracie_Julio.

I am glad to hear that your Charge 3 is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 😉

[ianw1951]

This information doesn't seem to address the problem @Gracie_Julio reported and that I have been experiencing for the past few days. The record suddenly jumps several thousand e.g.it might be around 7000 and then suddenly it will buzz and tell me I've reached my goal of 10000. The number of active minutes also jumps to something unrealistic. Several hours later I will check and it has dropped back to half. Today it was recording 14800 steps and 46 minutes and a few minutes ago it was back to 7400 and 23 minutes.