04-14-2020 04:39 - last edited on 09-17-2020 15:27 by MatthewFitbit
04-14-2020 04:39 - last edited on 09-17-2020 15:27 by MatthewFitbit
These issues started a week ago today. So what my Charge 3 does is keep track of stairs and steps. I’ve tried all the restarting tricks- tips but to no avail. I have no green lights on the back so I know no heart rate would be tracking. Help- this is my second Fitbit and I love having the information. Don’t know what to do.
Moderator edit: subject for clarity
04-24-2020 06:15
04-24-2020 06:15
It's great to see you around, @Dogsandcats.
I am sorry for the delay in response and appreciate all the efforts in trying to fix these issues.
I would like to know if you keep experiencing problems with your information? If so, are they still being with steps, stairs and heart rate? What troubleshoot have you tried so far?.
I hope to hear from you soon. 🙂
04-24-2020 07:13
04-24-2020 07:13
04-26-2020 10:07
04-26-2020 10:07
Heart rate is working but active minutes and hourly minutes are not and now I have the white lines up and down the fave
04-28-2020 06:35
04-28-2020 06:35
I’ve tried soft restart hard restart making sure that the contact pinpoints are clean.... the normal troubleshooting protocol
11-24-2020 06:22
11-24-2020 06:22
Im having this exact problem with my Fitbit charge 3. It was working fine until yesterday i noticed rapid battery drain. i charged it before bed, wore it to bed and waking up in the morning the battery was depleted. upon charging it again now it tracks nothing, no steps, no stairs, no sleep, no heart rate (even heartrate lights are off). It is syncing but no tracking is happening. I have
1. rebooted (over 10 times) both using the tracker under "about" and using the 8 second method while charging cable is connected.
2. I have cleared user data and re-paired the tracker to the app, but still nothing. it syncs but does not track any activity.
i dont know what else to try, been on the forums all day.