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Charge 3 steps wont sync or display on phone or ipad app

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‎01-17-2021 14:18 - last edited on ‎01-18-2021 03:07 by Fitbit Moderator

‎01-17-2021 14:18 - last edited on ‎01-18-2021 03:07 by Fitbit Moderator

Hi my home screen on my phone and ipad Fitbit App will not display my steps or show my exercise taken. ie swim and bike.

There does not seem to be an option to change this anywhere

The apps are showing calories to burn rather than steps taken.

Any suggestions?

 

 

Moderator Edit: Clarified subject

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‎01-18-2021 03:08

‎01-18-2021 03:08

@Llaney5 It's great to see that you've visited the Fitbit Community!

 

Let me help you with this. This usually happens when you have removed your tracker from your account. Please set it up again by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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