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Charge 3 still receiving previous owners messages

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‎06-14-2020 11:15 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-14-2020 11:15 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

I have recently been gifted a Charge 3, but the last owners (family member) messages are still on the Fitbit? I have synced my phone but I’m confused if they will go away or I will still receive them? Any ideas?

 

 

Moderator Edit: Clarified subject

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‎06-14-2020 11:17 - last edited on ‎07-31-2024 03:43 by Fitbit Moderator

‎06-14-2020 11:17 - last edited on ‎07-31-2024 03:43 by Fitbit Moderator

Hi @SunsetRunner   try this:

To factory reset your device:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-15-2020 11:34 - last edited on ‎07-31-2024 03:43 by Fitbit Moderator

‎06-15-2020 11:34 - last edited on ‎07-31-2024 03:43 by Fitbit Moderator

Welcome to the Community, @SunsetRunner and @Odyssey13, thanks for the input.

I was able to see here that our friend @Odyssey13 provided some instructions in order to fix this messages issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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