Charge 3 stopped counting floors

[DJS50]

My HR 3 isn’t registering floors climbed anymore. Same pace, over 10’, house stairs without a landing, was tracking fine and now has just stopped. Any clues?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @DJS50, it's nice to see you around the forums! While reading your post I was wondering if you recently went for swim?

As you may know my friend, Fitbit trackers that count floors have an altimeter sensor that can detect when you're going up or down in elevation. Your tracker registers one floor when you climb about ten feet at one time. It does not register floors when you go down. So I would like to take that into consideration at the moment to verify the amount of floors that your Fitbit has tracked. 

10 feet is an average between residential and commercial floor heights. If the floors you're climbing are shorter than 10 feet, you may find that the Fitbit tracker's floor count doesn't exactly match how many floors you've gone up. For example, if you climb 3 floors that are 8 feet tall (for a total gain of 24 feet), then the Fitbit tracker might only tell you 2 floors because it assumes that each floor is 10 feet tall and this is what happens to my at my granny's home. 

Another cause of inaccurate floors is moisture. Have you checked that already? For example, the pathway to the altimeter on the back of your tracker can become clogged temporarily with sweat. 

Looking forward to your response! 

[DJS50]

As mentioned in my post it’s 10’+ up only, no swimming, no moisture issues.

Dylan Stanley
Coldwell Banker Premier Realty
479-747-1290 cell
479-754-4663 office
479-754-4664 fax

[DJS50]

Again today I’ve climbed 4 flights of stairs all 10’ floors, even pace, no landings and my HR 3 hasn’t registered any of them. No moisture. Any idea how I can fix this? 

[Françoise]

Hi,

I’m having this same problem. Floors in my home that used to be counted are no longer counted. How come? Please help. 

~ Françoise

Update: Okay, today I did 2 floors at home and they were both recorded so, now it’s working. I don’t know what happened before but I’ll let you know here if it stops working again. 

~ Françoise 

[MarreFitbit]

Thanks for jumping in here @Françoise! I'm glad to hear that your Charge 3 started recording your floors properly. Thanks for the update.  

In case, I'd recommend restarting your tracker by following these steps. 

I'll be around if you need further assistance! 

[finchley16]

My charge 3 has stopped counting floors. Not been swimming and is not damp underneath watch

[MCATH100]

I find I must restart my Charge3 at the start of every day to get it to track floors. I also put the hand with the fitbit low to the floor when starting to climb steps and the raise it high when I get to the top. This seems to work.

[Gnasher]

My charge 3 fit bit stopped counting floors on 2nd May 2020. I have restarted it several times but it still isn’t counting floors.