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Charge 3 stopped counting floors

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‎10-27-2021 14:41

‎10-27-2021 14:41

My Charge 3 recently stopped counting any floors. I walked the same route yesterday and today, Yesterday my Charge 3 stated I did 7 floors and today I did 0 floors. Yes, I rebooted and did a hard shutdown and restart of my Charge 3 multiple times with no change.

 

Can anyone explained why it suddenly stopped counting floors?

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‎10-28-2021 04:42

‎10-28-2021 04:42

Thanks for getting back to us and for letting us know that you have rebooted and shut down your tracker to make it count floors @GMJL. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎10-30-2021 08:37

In response to AndreaFitbit

‎10-30-2021 08:37

I appreciate the information. What I don't appreciate is contacting customer service who tells me to redo the steps I've already taken and then sends an a standard email explaining how the fitbit device actually counts floors. When I contact customer service I expect to receive help, not an email.

 

Thanks again for your help.

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