Charge 3 stopped reading heart rate

[boomer517]

No lights blinking at all. Have restarted several times. Have tried other tips on this forum to no avail. Screen is also dimmer than normal and the unit is losing its battery charge much faster than normal. 

[Karenjgray]

I have exactly the same problem. 

Has anyone got a  answer for this, or is it broke for good?

[AndreaFitbit]

Thanks for getting back to us @boomer517 and welcome @Karenjgray. I'm sorry to hear your Charge 3 is no longer reading heart rate and screen is dimmer than normal.

Thank you for letting us know that you tried restarting your device and other tips on this forums with not avail @boomer517.

I noticed that you already got in touch with our Support Team and received assistance.  If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Rebeccal75]

I have also got the same problem with my charge 3 it has stopped working Sunday night I notice Monday morning that my sleep record was not showing properly and no heart rate either! Is this an update fault? 

[Karenjgray]

The fitbit support were unable to resolve mine.
I've now had to buy a new one as my warranty was up.

[Rebeccal75]

Thanks for getting back to me! That’s terrible seems very odd that ours both stopped working at the same time! 😏

Sent from my iPhone

[willjoe]

Make sure your device is positioned correctly on your wrist: Tighten the band just enough so it doesn't slip on your wrist. Your device needs a solid contact with your arm to reliably track your heart rate. Heart-rate tracking may not work with certain accessory bands, especially if they're loose fitting

Regards,

Will