Charge 3 stopped recording sleep

[Willy_boy]

My charge 3 had been running fine after initial problemd. I have been looking at tge walktraing last werks an that worked ok. But now I found out that the device does not register sleep any mote since 18 days since 3 dec. Also no heartbeat registration anymore. So I read all the postst and tried all tips. So in the app I can see my actual heartbeat again. I hope it will give me daily and weekly overview again. But the watch stills say dst it does not register sleep. So ehat now. Is there a wsy to force the wstch to registrate sleep? What more can I do ? Or is it a new bug.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Willy_boy I hope you are doing fine.

Let me help you with this and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

[Willy_boy]

Well finally it started working again for now. But it seems that the system
is not really working stable. It looks more like the connection was broken
for a long time or the charge 3 stopped registrating sleep as well as
heartrate then something to do with the sensors cause that had not been a
probkem till sofar. Why is there no monitoring and alerting when the
connection is broken. If I would at least get a mail or other alert when
connection is gone or no data coming in then I can take steps to fix it. I
been working in IT for 40 years and propet monitoring and alerting is key
to keep things going. Should I need to do a daily power reset on the Charge
3? I hope not.