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Charge 3 stopped registering heart rate, steps on 4/24. i phone app

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‎04-30-2020 10:57 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-30-2020 10:57 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Sometime during the night , early hours of 4/25 my Fitbit stopped registering Heart rate, exercise, steps or sleep.  Notification keeps going off every hour to tell me to "move".  have turned phone off and back on, looked for tracker tile but cant find it.  explored the community forum but only find replies for Android phones.  The banner keeps coming up that Fitbit is aware of a glitch in exercise and it will be fixed soon.

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‎04-30-2020 11:47

‎04-30-2020 11:47

Same thing happened with oxygen variation graph for me. Was working fine then just stopped. I emailed support, but have not heard back yet. Everything else is tracking so far. I had issues with the oxygen tracking in the beginning, contacted support to be told they were aware of the issue. Within 24 hrs of that it started working. This is my first Fitbit. I like the thing, but having issues like this makes me second guess my choice of purchasing vs Garmin or other companies. 

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