Charge 3 stopped showing texts messages

[Dcoats]

My Charge 3 just stopped showing text messages about a week ago now. It was working fine then nothing. I have followed every bit of instructions from deleting my Bluetooth history and pairing it a up again, erasing the Fitbit ap off my phone and reinstalling it. I have been working hours and hours days after days to get this back to working and nothing works.. help

Moderator edit: updated subject for clarity

[NellyG]

Hi @Dcoats What phone are you usinG? Is it on the Supported Devices List  ?

Have you tried all the suggestiins in THIS Help Article on notification issues?

[MarreFitbit]

Hi there @Dcoats, welcome to the Community Forums.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your time and efforts while troubleshooting this issue. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for your help @NellyG.

Please let us know if there's anything we can do to assist you in the meantime.

[Dcoats]

• @NellyG Sorry I am using a Samsung Galaxy S10

[Teamhozie]

I have done all the trouble shooting suggestions on my Galaxy S10. Still no text alerts.

[MarreFitbit]

Hi there @Dcoats and @Teamhozie, I really appreciate your efforts in trying to fix this issue.

However, as mentioned above, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. Let us know if there's anything else we may do to help you meanwhile. 

[Teamhozie]

Does this issue just affect the Charge 3? I am a teacher and rely on my
Charge 3 for communication alerts from the office through the messaging
app. I hope this is resolved soon.

Moderator edit: personal information

[MarreFitbit]

Hi there @Teamhozie. I totally understand where your concern is coming from. 

Currently, this issue has affected most of our Fibit devices and smartwatch with the ability to receive notifications. 

We'll make sure to keep you posted as soon as we have more details. 

[Dcoats]

I found a solution for getting my notifications back on my Charge 3 from my Samsung Galaxy S10. I installed the app Google Messages and made it the default in my phone. And then refreshed my Fitbit and my texts started coming back in instantly. Good luck! 

[Teamhozie]

Thank you. I would try that except now my charge 3 will not hold a battery charge for more than 20 hours. Fitbit refuses to replace since I am 2 months past the warranty expiration. Sadly, I am moving on to another brand.

[MarreFitbit]

Hi there @Dcoats, thanks for letting us know what has worked for you. 😀 I'm sure this will helpful to other users. 

Hello @Teamhozie. Our Support Team haven't heard back from you since 01/27, in order for them to address the issue with your Charge 3's battery behavior, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

Let me know if you have any questions present. 

[Teamhozie]

I spoke with them yesterday in a "chat" and they said there was nothing they could do. I sent the following in my reply after completing the suggestions (Jan 29th, 8:26AM).

"Thank you, Aldrin.

I did as you suggested. I turned off everything except heart-rate. According to my app, the heart-rate feature has not worked since January 20. I turned off all notifications and everything else suggested in the link you provided. I took the 100% charged Fitbit charge 3 off the charger at roughly 6 am. I synced it 6 times yesterday, as you suggested. It quit working a little after 2 am this morning. Twenty-Hour battery life is not good. Now add that I had all functions turned off, it was basically a watch with no other functions. This is unacceptable. I have to have a solution and as soon as possible. Can you help?"

I received no response. So, I started a chat yesterday afternoon. I gave the associate case #34237685. She said I was past the 365 day warranty. Then the associate offered a coupon for twenty-five percent off a new Fitbit. That did not assuage me.

[Bella_b]

I have a similar problem where my wellness reminders and notifications for Microsoft teams aren’t working. It’s odd bc messages and calls work and reminders to be active work. I’ve done all the steps for Bluetooth and restarting and updating and nothing has worked. I contacted customer support and they got to me to do the same things I’ve already done which didn’t work. Also sometimes the notifications just stop sending all together and I don’t know why. How do I repair the faults?