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Charge 3 stopped syncing to my iPhone

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‎11-06-2020 12:23 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-06-2020 12:23 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

My Fitbit has stopped synchrony to my iPhone - it says syncing is taking a while and then nothing happens. Any advice? Thanks!

 

 

Moderator Edit: Clarified subject

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‎11-06-2020 13:44

‎11-06-2020 13:44

Hi there @Alyanj, welcome to the Community Forums. I'm sorry to hear that your Charge 3 stopped syncing to your iPhone, I understand where your concern is coming from. I'll be glad to help you.

 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync? 

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-06-2020 13:44

‎11-06-2020 13:44

Hi there @Alyanj, welcome to the Community Forums. I'm sorry to hear that your Charge 3 stopped syncing to your iPhone, I understand where your concern is coming from. I'll be glad to help you.

 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync? 

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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