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Charge 3 stopped syncing to my phone after the update

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‎10-16-2020 09:13 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

‎10-16-2020 09:13 - last edited on ‎11-12-2020 13:30 by Fitbit Moderator

Charge3, will not sync or pair to my Galaxy note 9. I have tried every fix listed. Also lost my steps and sleep on my phone. PLEASE help

 

Moderator Edit: Clarified subject

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‎10-16-2020 14:39 - edited ‎10-11-2023 03:14

‎10-16-2020 14:39 - edited ‎10-11-2023 03:14

Hi there @PamEK, welcome to the Community Forums. I'm sorry to hear that your Charge 3 stopped syncing or pairing to your Galaxy Note 9 after the update, I understand where your concern is coming from. Thanks for already trying to fix this issue, I'll be glad to help you.

In order to solve the issue, please:

  • Remove your Charge 3 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Charge 3 again.
  • If there is no connection, restart your Charge 3.


If you can't get started with your tracker, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-16-2020 14:39 - edited ‎10-11-2023 03:14

‎10-16-2020 14:39 - edited ‎10-11-2023 03:14

Hi there @PamEK, welcome to the Community Forums. I'm sorry to hear that your Charge 3 stopped syncing or pairing to your Galaxy Note 9 after the update, I understand where your concern is coming from. Thanks for already trying to fix this issue, I'll be glad to help you.

In order to solve the issue, please:

  • Remove your Charge 3 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Charge 3 again.
  • If there is no connection, restart your Charge 3.


If you can't get started with your tracker, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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