Charge 3 stopped syncing to phone

[Laurs47]

Why has my charge 3 stop sync with my phone? also whenever it does. every time I have to remove it from my account then try to add it again and it still doesn't sync. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Laurs47. Welcome to the community forums! 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. This is very odd and if you have removed your Charge 3 from your Fitbit account and phone, I recommend setting it up one more time. 

If you experience any inconvenience to add it back to your Fitbit account, please restart the Bluetooth of your phone for 10 seconds. Just turn off the Bluetooth and then turn it back on, then restart your mobile device and try to setup the tracker again. If the inconvenience persists, please restart your Charge 3 and make sure to follow the steps suggested here: Why can't I set up my Fitbit device?

Once your Fitbit device is setup, please see the troubleshooting steps for syncing in this help article: Why won't my Fitbit device sync?

Hope this helps. 

[R8DERZ10]

This recently started to happen to me also!! I've removed my fit bit from my app and unpaired from Bluetooth, deleted the app, restarted my phone reinstalled everything. It pairs my fitbit and then stops syncing saying it can't find my device. I've done this more then 5 times. I've even deleted everything and waited a couple days to try again. Same issue 

[TAAS]

Exactly the same issue with mine! Just in the last few days this keeps happening 

[HeidiSw]

This has also happened to me in the last 12 hours. It might be a problem and the Charge 3 needs an update me thinks!

[Ritaluvscoffee]

I have been having the same issue for the last few days. Not even recording my sleep or steps.  Have done as many here have described 

completely removing the app.

but shortly afterwards sync is no longer working

Thank you  

[WilsonFitbit]

Hello @R8DERZ10 @TAAS @HeidiSw @Ritaluvscoffee. Welcome to the community forums. 

I'm very sorry to hear about this experience. As a last resort, make sure that the Fitbit App is up to date, but if the inconvenience persists, my best recommendation is to contact our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

See you around. 

[Ritaluvscoffee]

Hi 

Thank you for the response 

This morning I deactivated my Fitbit from the App and removed the App from my phone.

Then I reinstalled and activated my Fitbit and so far it’s syncing with no issues 

If the issues return I will contact the Support Team

[HeidiSw]

Hi, after 3days of deactivating uninstalling today I managed to add back my charge 3 and it's been going ok for a few hours. Fingers crossed it stays this way. Thanks to everyone for the suggestions.

[Laurs47]

Hi there yes the problem is still there iv reinstalled app, restarted the
fitbit etc still won't sync

[WilsonFitbit]

@Ritaluvscoffee @HeidiSw @Laurs47 Thank you for your reply. 

I also appreciate your help in resolving this inconvenience and I'm happy to hear that your Charge 3 devices are now syncing. 

@Laurs47 Since the inconvenience still persists, my best recommendation is that you please reach out to our Support Team for further assistance. As mentioned before, you can contact them through chat or over the phone. Click here to get connected.  

Also, please make sure to mention the troubleshooting steps you've followed, this way our team can assist you from there. 

See you around. 

[SunsetRunner]

Disappointing this issue seems to have been introduced by their app update! I deleted the app, restated my phone for good measure then reinstalled the app. Once I logged in, it updated previously empty entries. What a relief. I thought the watch itself is broken!!

[WilsonFitbit]

Hello @SunsetRunner. Welcome to the community forums. 

I'm sorry to hear about your experience and thank you for the steps you've followed. If the syncing inconvenience persists, my best recommendation is that you please contact our Support Team and they will be glad to continue assisting you. 

Make sure to explain the situation and the troubleshooting steps that you've already tried. This way they can help you from there. 

See you around. 

[amybirn]

The Sam thing happened to me at around the same time in April. I fought with rebooting reinstalling and everything else and finally customer support is issuing a new device. But it sounds like a system wide problem so I’m not sure it’s going to work 

I tried many troubleshooting steps and also called customer support . They may have a time limit on calls because both times they hung up after 20 minutes. Finally a very nice man (Jermaine) walked me through all the steps (I asked him to stay on till the last) we even tried downloading the app and syncing the device on another iPhone, and when we determined there was still a problem he is sending a new device as mine was still under warranty.

Moderator Edit: Merged posts

[WilsonFitbit]

Hello @amybirn. Welcome to the community forums. 

Thank you vey much for the detailed information and for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process. 

I also appreciate your help in following some troubleshooting steps and I'm now glad to hear that a new replacement device is being sent to you. I hope you can continue tracking towards your fitness goals without any inconvenience. 

On a side note, please note that there could be some syncing inconveniencies and sometimes they can be resolved by following the specific troubleshooting steps here. If that is not the case, then you can reach out to us for further assistance.

Have a great day. 

[BobCu]

I got my Charge 3 for Christmas 2018, and it worked great for 2 years on my Moto G5+.  It last synced in January 2021, but I didn't notice it until February, and since then it has never synced again.

I have tried the following MULTIPLE TIMES:

1. Turn phone Bluetooth on and off.

2. Reboot phone.

3. Uninstall and reinstall Fitbit app.

4. Reset Charge 3.

5. Delete Charge 3 from app, then re-add. (edit: delete worked once, re-add never again)

When attempting to re-add the Charge 3 to the I *always* get the paring code, then the app *always* shows the "This is taking longer than usual" message, then hangs and never completes the pairing process.

I have several other fitness trackers (Garmin, Polar, various smartwatches, BLE HRM straps), and they *all* work perfectly with/on my phone.  Only the Charge 3 is broken.

As my Charge 3 firmware hasn't been updated recently, I must assume it is the Fitbit app that is broken.

Could I please have the Android application package for some of the prior app releases from 2020?

EDIT 1:  I also tried the Fitbit Windows app on my new gaming laptop, and, after a LOOOOOOONG wait, it paired there!  So it is DEFINITELY the Android app that is to blame.

EDIT 2: The initial pairing sync completed with the Windows app, but the sync the next morning hung and failed to complete.  I had to exit the Fitbit Windows app and restart it.  Then the sync said something like "Some apps hadn't installed", after which it installed a watch face I hadn't requested!  That sync succeeded (the new watch face appeared on my Charge 3), but my attempt to change it back to my preferred watch face caused the selection process to hang.  Again.  Now I'm stuck with a watch face I didn't select and don't want!

EDIT 3: After the Fitbit Windows app failed to update my Charge 3 watch face, I went back and re-tried the Android app.  I again started the process to add my Charge 3, got the PIN, and this time I got an Android Bluetooth permissions popup I hadn't seen on prior attempts.  This time, my Charge 3 was added successfully!  Again I got the "Some apps hadn't installed" message, and the watch face I had selected on the Windows app was installed.  I did a "Sync now", and that also succeeded.

Both my phone and watch seem to be where they were in January.  We'll see if it keeps working tomorrow...

[WilsonFitbit]

Hello @BobCu. Welcome to the community forums. 

I'm very sorry for the inconveniences experienced and thanks for taking the time to provide your feedback and for the troubleshooting steps you've tried. At this time, I'd like to let you know that the Fitbit App works well with any mobile device that meets the requirements listed in this link. Note that there isn't an available option to revert back to previous versions. 

On a side note, it seems that you have followed most of the troubleshooting steps indicated in this help article, therefore, I recommend contacting our Support Team for further assistance. Note that you can provide a brief summary of the situation and mention the troubleshooting steps you've followed, this way they can assist you from there. 

Also, take into consideration that you can contact them through chat or over the phone and you can click here to get connected. 

See you around.