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Charge 3 stopped syncing, unpaired device, removed device..not able to find device to connect..HELP

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‎02-13-2019 14:40 - last edited on ‎11-17-2020 11:25 by Fitbit Moderator

‎02-13-2019 14:40 - last edited on ‎11-17-2020 11:25 by Fitbit Moderator

Oh my gosh....without my fitbit since jan 21...little did i know that was when it stopped syncing...tried turning off bluetooth, removing device...now my android cannot seem to finish the recognizing process when i try to add the device back onto my phone...get the code from C3 type it in on phone and it just sits there thinking...HELP

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‎04-27-2020 21:54

In response to KatyLouise

‎04-27-2020 21:54

Thank you so much. I didn't notice until today that my Charge 3 hadn't been syncing since two weeks ago and this worked right away. I was so scared because my previous fitbit stop syncing and nothing worked to fix it. I thought that was going to happen to this one but thanks to you it didn't.

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