Charge 3 stopped syncing, unpaired device, removed device..not able to find device to connect..HELP

[ErinPP]

Oh my gosh....without my fitbit since jan 21...little did i know that was when it stopped syncing...tried turning off bluetooth, removing device...now my android cannot seem to finish the recognizing process when i try to add the device back onto my phone...get the code from C3 type it in on phone and it just sits there thinking...HELP

[KatyLouise · Accepted solution]

Hey mine was doing the same thing the other day. Pick up your Fitbit, swipe left until you see ‘settings’. Tap that, then scroll down to ‘about’ and tap that. Then tap ‘reboot device’. After the device has rebooted, go back into the same ‘about’ menu and tap ‘clear user data’. 

This will clear all data that hasn’t been synced yet but it completely solved the connection issues I was having. 

Let me know now how you get on 🙂

[ErinPP]

Thank you Katy!!!

It worked!!!

I had felt like nothing was going to work BUT this solved the issue...

Just to let you know it actually logged in the steps that I had been doing since the sync issue...bonus!!

Thanks again!

Erinpp

[SunsetRunner]

KatyLouise's solution resolved my Charge 3's failure to sync, as well, at least for the moment, so I'm grateful to her for posting it. But now I have a 30-hour lacuna in my data, and Fitbit Inc. needs to know that this was a disappointing way to solve the problem. If I have to use it more than about once per quarter, I will buy Apple Watch and leave Fitbit behind.

[Lucyporter]

I just tried this after two weeks of trying to pair it with my Samsung 8. It is still not even pairing up. I did bloody 15000 steps today.....

[ErinPP]

Hi, Lucy P

Sorry to hear.. i had tried everything BUT the reboot to the charge 3...once i did that and then tried to pair it again...it all worked..So that you know i have a S7 not sure if that would make a difference.

Sent from my MetroPCS 4G LTE Android Device

[SLJENN]

My fitbit does not have those options under settings. Only things like brightness etc... What can I do?

[ErinPP]

In Settings    Scroll all the way down to "About"           Then scroll all the way down to "Reboot device"Select "X" to complete the restartSent from my MetroPCS 4G LTE Android Device

[Lucyporter]

I have done this numerous times, it is still not working

[Shelli82]

Thank you! This worked for me after trying other things for a couple days!!

[Jaimodee]

Hi KatyLouise and all interested in this thread,

I have tried all the suggested steps in this thread, including taking the fitbit app off my phone and re-installing it. 

Unfortunately, I cannot get my fitbit to pair again......... (following issues with sycning, unpairing and now trying to re-pair). 

Very frustrating! Charge3 is only 2 months old. 

J

[Sarahdol]

I am having the same problem with mine, I have tried rebooting and turning blue tooth on and off, been working fine since Christmas then 3 days ago just stopped syncing.

Fitbit saying its my phone not supported, but why would it be as its been working up until last few days without a problem.

[ErinPP]

Try to reboot your fitbit charge 3 Tap screen (to wake it up)Swipe left until you see "Settings"Tap "Settings"Swipe up until you see "About"Tap "About"Swipe up until you see "Reboot device"Tap "Reboot device"Swipe down and Tap (check mark) to accept.After that unpair the charge from your phone, plug in the charge to charger and try pairing againSent from my MetroPCS 4G LTE Android Device

[Sarahdol]

Have tried that it reboots and syncs then 5 minutes later, says tracker not
found. Still not working. Im not having it its been workjng fine from
Christmas until few days ago.

[ErinPP]

Try to reboot your phone the do the link up again...I f that doesn't work remove fitbit app from phone and reinstall it again.Log in, and then see if you can link it via the charger.It is alot of things to try, i know, but once one thing works you will be happy...i was.Sent from my MetroPCS 4G LTE Android Device

[SacGirl]

My Charge 3 stopped syncing on March 16, 2019.  When I rebooted from my Fitbit, it did not resolve the syncing problem.  So I "Cleared User Data" and I was not as lucky as another user as I lost all my hard work data for the previous four days.  But it now syncs.

I wish Fitbit would resolve this issue and the blank screen issue when users start reporting these problems and send us ways to resolve without us individually searching for a fix.

[SHLVB]

Didn't work for me. I have had syncing problems since I bought it, but this time is the worst. I've done everything, removed app, rebooted phone, rebooted C3, reset C3, took C3 off account and put it back on. I've been doing stuff for over an hour. If it's on this page I've tried it. Nothing. 

[SHLVB]

I've tried everything. Removed app from phone and cleared C3, reset C3, turned Bluetooth off and on, rebooted phone, C3, unpaired C3. If it has been suggested here, I've tried it. I spent over an hour. This happens all the time, but this is first time since December that nothing works. 

[TomBarkas]

Accepted solution of “Reboot” and “Clear data”. Tried this a few times with Android Motorola G5-  after doing both steps, the phone shows Fitbit as available to pair, then never does! Then Fitbit disappears from Available devices again! After going back to zero data for a while, it’s also now restored the deleted data - don’t ask me how!

i hate bloody Bluetooth!

[Chiquita67]

I had to unpair it from the Fitbit App then Pair it again.  Once I did that it synced back to my phone on it's own.