Charge 3 stopped syncing with Samsung Galaxy S20 Plus

[LHice]

When I got my S20 a month ago, app worked fine. Now it won't sync anymore and Bluetooth can't pair because of an issue with the app. When will the app be compatible with s20+?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LHice.

I appreciate your participation in the Forums and sharing that your tracker stopped syncing with your Samsung Galaxy S20 Plus. I understand your concern and I am glad to assist you. To verify that your phone is compatible with the Fitbit app, go to fitbit.com/devices. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

You can confirm the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know if you have any questions.

[saybose]

I have the same issue as well. The Charge 3 was working fine with my S20. But there was an app update for fitbit and after that Charge 3 is not syncing with the fitbit app anymore

[LHice]

I am still having problems. Although I was able to succefully pair and sync my Charge 3 with my Samsung s5e tablet, it does not automatically sync. I have to go through multiple steps of resetting the device, force closing the app, and turning Bluetooth on and off. As a result, the Charge 3 frequently has the wrong time, which causes information to be recorded wrong. I've tried syncing to an older S7, and I can't pair the device. I've tried pairing with my work phone which is an iPhone 6. It can't even find the device. I am ready to give up on Fitbit.

Leta Hice

Sent via the Samsung Galaxy S20+ 5G, an AT&T 5G smartphone
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[LiliyaFitbit]

Welcome to the Fitbit Community, @saybose. Thank you for your reply, @LHice. 

@LHice I am sorry to hear you continue experiencing difficulties with syncing. Thank you for the details shared, I understand how you are feeling. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

@saybose Thank you for joining the thread and sharing that you're experiencing the same issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions.