Charge 3 stopped tracking heart rate and gets hot when charging

[NyengMan]

My Charge 3 eventually stopped reading my heart rate. Tried to reset it with the 15 secs hold while the charger is fastened to it. After restarting the watch, the red light is still on and there is still no heart rate reading. Tried changing the clock face but it still it did nothing. Please help!

Moderator edit: subject for clarity 

[NyengMan]

Hi AlejandraFitbit,

I'm also having the same issue. My Fitbit gets really hot when charging. Before that, my Fitbit does not read my heart rate even when the setting is turned on. It got really weird as the sensor underneath my watch blinks even when I was not wearing it

[LiliyaFitbit]

Welcome to the Fitbit Community, @NyengMan.

I appreciate your participation in the Forums and sharing that your Charge 3 stopped tracking your heart rate and gets hot when charging. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've shared your case with our Support team and they will continue assisting you on this matter. 

I'll be around if you have any questions. 

[NyengMan]

Thank you very much for the response, @LiliyaFitbit . Just an update, my Charge 3 charges to its full battery but the power only lasts around 2 hours and I've also tried it on but the heart rate is still not reading. So now, I can't track my activities e.g. running, HIITs, and sleep. Please do follow up with your support team the ticket to be created so we can progress and solve this problem. Thanks again!

[LiliyaFitbit]

Thank you for your reply, @NyengMan.

I appreciate the additional details. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know if you have any questions.

[PeggyD_VT]

Oh my gosh! The same thing happened with mine on this same day! I was so disappointed that it stopped tracking my heart rate. Then it lost its charge very quickly. When I tried to charge it, it became very hot to the touch and refused to charge at all. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @PeggyD_VT.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and appreciate the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them.

I'll be around if you have any questions.