Charge 3 stopped tracking heart rate data

[Dakotalas]

My heart rate function suddenly stopped 2 nights ago and will no longer register any heart rate.

Moderator edit: updated subject for clarity

[Wendy712]

I contacted fitbit and they replaced the pebbleSent from Samsung Mobile on O2

[steve2104]

Thanks Wendy.  I guess I will have to lodge a support request formally then.

Yes, same problem as me. It does seem that nobody at Fitbit is listening.

Moderator Edit: Merged posts

[WilsonFitbit]

Hello everyone. 

Thank you for the information and for the troubleshooting steps you've tried! If the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

[samhankin]

Unfortunately, the Charge 3s have been known to stop tracking heart rate. I had to replace a Charge 3 for that reason. I now have a Charge 3 which has functioned properly for the most part for two years. I also have a Charge 4, but I can’t tell yet how that unit does. 

Sent from the all new AOL app for iOS

[EPPatty]

I tried all of these and it’s still not detecting my heart rate.

[WilsonFitbit]

Hello @EPPatty. Welcome to the community forums. @samhankin Nice to see you around. 

@samhankin Thank you for the detailed information and I'm glad to hear that your current Charge 3 is currently working and tracking your Heart Rate. I hope the Charge 4 can also work for you. On a side note, thanks for providing your feedback, this is very appreciated. 

@EPPatty I appreciate your help in following the suggested troubleshooting steps in this tread. As mentioned on a post above, if the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

[Bam693]

My new replacement fitbit charge 3 also has no lights .  I've tried restarting , checking to see if the heart rate is on, etc.  I can't believe that another fitbit charge 3 has malfunctioned after only 5 months.

[WilsonFitbit]

Hello @Bam693. It's nice to see you around. 

I'm sorry for the experience and thank you for following the suggested tips. Since the issue has persisted, I recommend contacting our Support Team for further assistance. Note that you can reach out to them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

On a side note, this thread is now closed and if you have any other questions or inquiries, please post them in a new thread. 

[mmrossbo]

I tried all these steps unsuccessfully. My charge 3 no longer tracks my heart rate and no longer tracks my sleep. I do use a band that I bought separately, but I have done so wiht the same brand band since I bought the fitbit.

I just tried the plugged in recharge and that fixed it. THanks.

Moderator edit: merged reply

[WilsonFitbit]

Hello @mmrossbo. Welcome to the community forums!

Thank you very much for the detailed information and for the steps you've followed. I'm now glad to hear that after you plugged your Charge 3 to recharge, the inconvenience was resolved. 

I hope you can continue tracking towards your fitness goals! 

[mmrossbo]

Unfortunately, that fix only lasted for an hour or so . By morning it
stopped tracking heart rate and sleep.

[WilsonFitbit]

@mmrossbo Thank you for your reply. 

In this case, I recommend contacting our Support Team for further assistance. As mentioned above, you can reach out to them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

See you around. 

[Carinehart]

I've tried all of these fixes and none of them helped.  I can't get the heart rate or sleep data to work.  Please help.  It's kind of nothing more than a watch at this point and I have one of those.  

[Wendy712]

Have you tried a hard reset or uninstalling app then reinstalling?Kind regardsWendySent from Samsung Mobile on O2

[Claonic]

Same thing for me. I have 3 Charge 3 Fitbits, 2 with display problems and this last one with HR not working, only logging steps.

I think my warranty is out, this really is a bad product.