04-17-2019
19:56
- last edited on
11-17-2020
11:08
by
MatthewFitbit
04-17-2019
19:56
- last edited on
11-17-2020
11:08
by
MatthewFitbit
My heart rate function suddenly stopped 2 nights ago and will no longer register any heart rate.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
09-16-2019 07:56
09-16-2019 07:56
Hi! I hope you can help me. I have updated firmware last Saturday night and my Fitbit stopped monitoring heart rate (grayed out) and noticed led lights do not work now. rebooted device thrice this day and charge it, however no improvement at all.
Thanks!
09-16-2019 08:20
09-16-2019 08:20
Did you reset fitbit?
09-16-2019 09:00
09-16-2019 09:00
done resetting it thru settings then reboot device.. should there be another way?
09-16-2019 13:55
09-16-2019 13:55
09-16-2019 19:52
09-16-2019 19:52
thanks for the great suggestion, i have reached out thru their chat support team and had a great experience, im just waiting for my replacement to arrive hope this one is better.
Thank you!
09-16-2019 23:57
09-16-2019 23:57
Seriously?
09-23-2019 06:40
09-23-2019 06:40
When I started using my Fitbit Charge 3, I was very happy with it. I was able to track my workouts with the heart rate information & GPS off my phone.
Since the new app upgrade, the heart-rate information is tracked separately, but does not show up with the workout.
I've tried everything. I've run the battery on the Fitbit down completely, updated app, deleted app & re-downloaded... still nothing works.
My Fitbit is about as useful as a cheap Casio digital watch.
I'm going over to a Garmin.
09-23-2019 09:55
09-23-2019 09:55
Yep, heart rate tracking still doesn't work when you use the app/GPS to track all your data. Going on two months now. They know all about this, they know its a software issue that happened after the last update. Are they still sending people new watches???? If they are, that's insane since that's not going to do anything as far as this problem is concerned. For all the new watches they send out, its a wonder they're still in business. I got a new watch a few years back when I had a charge 2 and it wasn't tracking hourly steps properly. I now wear my Apple Watch all the time.
10-17-2019 12:39
10-17-2019 12:39
Hi, I have tried all the above suggestions too but my fitbit heart rate is still not working.
The led green light is not on at the back. It's just blank,no light of any colour whatsoever.
Could you please advise. I have tried the suggestions for the last 5 days and am rethinking my purchase.
10-17-2019 12:48
10-17-2019 12:48
10-21-2019 18:08
10-21-2019 18:08
Hi @Lupita2929. Welcome to the Community Forums. @Denda, I'm glad to see you here. I'm sorry for my delayed response and I'll help you out with your inquiries.
@Lupita2929, thanks for letting me know that your Charge 3, as well for the steps suggested in this thread. Since the heart rate monitor isn't working correctly, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. Keep an eye on your inbox.
@Denda, I'm glad you received assistance from our team and thanks for your great suggestion. I'm sure others will find your post very helpful!
See you around!
10-21-2019 23:02
10-21-2019 23:02
Everything still works.
The fitbit is still recording heart rate.
It simply does not display it on the dashboard where I need it.
the software still displays it on the dashboard for older workouts, so the software works.
What have you done?
10-22-2019 04:03
10-22-2019 04:03
10-25-2019 15:20
10-25-2019 15:20
Hi @millerspoint and @Liz9500. I'm glad to see you here again and I'm sorry for my delayed response.
Let me share that our team is aware of an issue with the heart rate data not appearing on the online dashboard and Fitbit app, even though it was tracked by your Fitbit. This was reported by our team members and our team is currently working to bring a solution based on the feedback posted in the Community. While there isn't a time frame when the fix will be available, be sure that every comment helps us to improve our services and overall environment.
If you have another question, feel free to reply back.
10-25-2019
16:33
- last edited on
10-27-2019
14:39
by
LizzyFitbit
10-25-2019
16:33
- last edited on
10-27-2019
14:39
by
LizzyFitbit
Thanks. I prefer the Fitbit to the Garmen. I look forward to hearing of a successful fix.
Moderator edit: removed personal information
12-27-2019 10:24
12-27-2019 10:24
I have the same problem - my heart rate is not longer being tracked since a few nights ago. I have rebooted several times and confirmed that the tracking setting is on.
12-27-2019 15:14
12-27-2019 15:14
12-27-2019 19:02
12-27-2019 19:02
01-16-2020 11:42
01-16-2020 11:42
I have the same problem - my heart rate is not longer being tracked since a few days ago. I have rebooted several times and tested all suggestions/steps in this topic.
Hopefully support can help. Fibit charge 3 is only one year old.
Thanks!
01-16-2020 12:36
01-16-2020 12:36