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Charge 3 stopped tracking heart rate

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‎11-02-2020 13:55 - last edited on ‎11-03-2020 04:06 by Fitbit Moderator

‎11-02-2020 13:55 - last edited on ‎11-03-2020 04:06 by Fitbit Moderator

Dear FitBit

I have been using FBCharge3 for a while wo any problem. Today the HeartRate measuring is stopped. I can not see any pulse on my watch. Restarted, reset, changed the hands but no solution no blinking blue light.

please help me

 

 

Moderator edit: updated subject for clarity

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‎11-03-2020 04:05

‎11-03-2020 04:05

Hi @Krisztian_KK, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it stopped tracking your heart rate. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch during the next 24 hours and see if it tracks your heart rate properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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