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Charge 3 stopped tracking my EOV

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‎04-24-2020 18:56 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-24-2020 18:56 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

On Wednesday the oxygen variation graph stopped working. it hasn't worked since but everything else is. Any suggestions

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 09:41 - edited ‎10-01-2023 05:53

‎05-12-2020 09:41 - edited ‎10-01-2023 05:53

Hello there @berniet68, it's nice to see you around the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device. To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see: How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must sleep 3 or more hours. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-12-2020 09:41 - edited ‎10-01-2023 05:53

‎05-12-2020 09:41 - edited ‎10-01-2023 05:53

Hello there @berniet68, it's nice to see you around the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device. To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see: How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must sleep 3 or more hours. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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