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Charge 3 stopped tracking my information

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‎05-28-2020 19:51 - last edited on ‎10-16-2020 11:46 by Moderator Alum

‎05-28-2020 19:51 - last edited on ‎10-16-2020 11:46 by Moderator Alum

Charge 3 stopped tracking heart rate. Did reboot with charge cord and via About menu. Now it isn’t tracking anything. No steps, heart rate, etc

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 11:47

‎10-16-2020 11:47

Welcome to the Community, @605_Racing.

 

Thanks for troubleshooting this information issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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