Charge 3 stopped tracking my steps and screen is dim

[Bprinc]

Stopped tracking steps & screen is half bright, half dull. Device is 4 months old.  What’s going on? 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Bprinc, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 stopped counting your steps and that the screen went dim, I'm here to help you.

For both issues, screen and step count, I'd recommend to restart your Charge 3 as follows:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Also, for the step count accuracy, check the information provided here: What can I do if my step count seems inaccurate?

Give this a go and let me know the outcome.