Charge 3 stopped tracking sleep stages

[Barbara_NL]

I've had the Charge 3 for about 3 months now, and everything went well with the sleep registration until about 2-3 weeks ago. Now it is nearly every night that the fitbit start registering sleep only a few hours after I actually fell asleep. How can I restore proper functioning?

Moderator edit: updated subject for clarity 

[MarreFitbit · Accepted solution]

Hi there @Barbara_NL, welcome to the Community Forums. Thanks for the details provided about how your Charge 3 is tracking your sleep. 

If you are not receiving sleep stages, I recommend considering the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

Note that we are aware of Sleep Score may take longer than usual to appear in the app. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I hope this helps, give this a go and let me know if next time your Charge 3 provides you with your sleep data. 😉

[SunsetRunner]

Hi thanks for the info but 2 days ago I charged my charge 3 up and since then my sleep tracker stopped tracking my sleep when I went for a nap in the day.

My usual sleeping habits are a couple of hours around 10pm then I would be wide awake so I would get up for a couple of hours and return back to bed around 2am then wake up about 10:30am the next day but I would be still tired so I would have a nap in the afternoon but like I said it’s stopped tracking the sleep in the day..........any advice 

[MarreFitbit]

Hi there @SunsetRunner, thanks for stopping by and for the details provided. This happened to my 3 days ago just after the firmware update.

However, I found out that the update had apparently shut off the heart rate setting on my device. After having reset it to 'on', the heart rate monitoring came on again. As you know, sleep stages are based on your heart rate data. So, open the Settings app and find Heart Rate. Make sure Heart Rate is On. 

If the heart rate is on, I'd recommend  to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your Charge 3. To switch the heart rate settings on your Charge 3, from the main screen of your Charge 3, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Charge 3. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 3's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Charge 3 once again. 
• Once it's done, restart your Charge 3 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Give this a go and let me know the outcome. 

[SunsetRunner]

Thanks for that I will see how it goes tonight into tomorrow if not do as you say, also would you no what’s the latest firmware for Fitbit charge 3 and it’s tracking my heart rate ok it’s just sleep maybe i was wearing it too loose as I have skinny arms so I’ve done like you suggested and put it 2/3 finger widths from wrist bone up my arm and so far so good.....fingers crossed.

Thanks again.

[SunsetRunner]

Hi thanks for taking the time to help me now I done like you said and it
tracked my sleep overnight but when I went up for a nap it didn’t track it
on the Fitbit itself plus neither on the app ?

If you have any more suggestions I’m listening as I got the charge 3 to
track sleeping habits to show my Gp but if there’s no data what can I do

Many thanks davey

[MarreFitbit]

Hi there @SunsetRunner, thanks for getting back and for the details provided.

Naps at least an hour in length will be automatically detected by your device and stored in your sleep history. You can find more information at: How do I track my sleep with my Fitbit device? 

Let me know if you need further assistance. 😉

[SunsetRunner]

Thanks for reply but it seems my device is experiencing some issues and customer support are trying to help with that but at the moment it’s not tracking sleep at all during the day I was wondering if to clear my sleep data on Fitbit and if I did that would I loose any data on the Fitbit app thanks

[MarreFitbit]

Hi there @SunsetRunner, thanks for the heads up. My best recommendation in this case is to keep the conversation with our Support Team, you're in good hands.

Someone will get back to you shortly, keep an eye on your inbox. 😉

I'll be around if there's anything else I may do to help you in the meantime.