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Charge 3 stopped tracking sleep, steps and has black lines

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‎10-07-2020 09:07 - last edited on ‎10-08-2020 16:56 by

‎10-07-2020 09:07 - last edited on ‎10-08-2020 16:56 by

Five days ago, my charge 3 suddenly stopped tracking sleep, steps and has black lines on the display. I have researched on the forum and tried all suggestions. Reinstalled the app, restarted the device according to instructions.  No luck. 

 

 

Moderator edit: subject for clarity 

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‎10-08-2020 16:55

‎10-08-2020 16:55

Welcome to the Fitbit Community, @SunsetRunner.

 

I am sorry to hear your Charge 3 stopped tracking sleep, steps and has black lines on the display. Thanks for trying to resolve this, I am glad to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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