Charge 3 stopped working after a swim

[MangoPineapple]

I took my Fitbit for a splash in the ocean today and now it won't work. I have submersed it before (shower, pool, etc.) What should I do? I plugged it in and it did not fix it. I have only had it since November and it is the Charge 3 so it is water safe, correct?

Moderator edit: content

[AlejandraFitbit]

A warm welcome to the Community @MangoPineapple.

Regarding your inquiry, yes the Charge 3 is swimproof. For more information check the help article Can I swim or shower with my Fitbit device?.

Now, have you tried to restart the tracker? If you haven't, I recommend restarting it by following the instructions provided in the help article How do I restart my Fitbit device?.

Let me know the outcome. 

[MangoPineapple]

So I tried to reset it and it started working but will not hold a charge. I
charged it all night last night and it was dead by 9:30 this morning. What
should I do now?

[Mgibbs327]

Did you ever get your charge to work again I did the same thing and now mine is not working.

[MangoPineapple]

So my battery got fried because I took it into the hot tub. I contacted
Fitbit and they had me send in my broken one and replaced it with a new
one.

[Kcookie]

My Fitbit charge 3 stopped working after a swim in the sea so I left it on charge and two days later is buzzy like crazy but nothing on the screen and won’t connect to my phones Bluetooth I have pool swam lots of times and sea swam before but never had this problem 

[MangoPineapple]

OP here. I contacted Fitbit and they had me send mine in and they sent me a
brand new one. I would recommend that if you can't get it to work.

[DeadpoolSupa]

I have had a similar problem, I had gotten my Fitbit 3 from Best Buy at the beginning of this year and now the screen is going out after coming from the beach and being in the ocean. I have taken it in the shower and in pools also. I have banged it on stuff while working but no cracks or scratches on the screen. But some how water or sea water got in there and not the screen is almost all the way out. Didn’t get a warranty from Best Buy cause had Heard so much good reviews, big mistake on my part. So just ordered a Fitbit 4 and should be here tomorrow and see how this one goes but I got a warranty this time, fingers crossed and won’t be going in any more water cause that water resistant or waterproof should not say 50m but 1cm😒

[RaadG]

Same thing happened to me after a swim in the ocean. 

[AlvaroFitbit]

@RaadG It's nice to have you on board!

Please try the suggestions in @AlejandraFitbit 's post to see if your tracker responds to the restart.

Hope this helps.

[RaadG]

The device stopped working all together which is bad as it is supposed to be water resistant. This is the 2nd time my charge 3 stopped working within the first year. This was my replacement already. 

[AlvaroFitbit]

@RaadG thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

[Amy004]

Mine died after literally 10 seconds in the ocean. Totally dead.

[AndreaFitbit]

Welcome to the Fitbit Community, @Amy004. I´m sorry to hear about your Charge 2.

I noticed that you already got in touch with our Support team and received assistance.

Keep on visiting the forums. 

[Helo486]

They told me mine was out of warranty. I said it isn't a warranty issue, when clearly the product isn't meant to be water resistant. I got left talking by myself in the chat. Very rude.