Charge 3 stopped working after swimming

[Annettemin]

My charge 3 is only 9 months old - went swimming today - after which it went dead ... despite the fact it was fully charged. Now l can’t get it to respond at all ... any suggestions? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Annettemin! Thanks for making sure that your device was fully charged.

Have you tried restarting your Charge 3? If your device is not syncing, I'd recommend taking a look at the article: Why won't my Fitbit device sync?

Charge 3 is swim-proof in a lake, pool, or ocean (up to 50 meters). For more information about wearing your Fitbit device, see our Wear and Care page.

Give this a go and let me know the outcome. 

[Annettemin]

Hiya

Yes tried restarting... without success.

I suspect water got into the charge 3. Despite the fact l only in a regular swimming pool.


Thanks

Annette

[mzrmd1974]

Same here.  I went swimming yesterday and now it won't charge and keeps vibrating.

[Giulia93x]

Same here too. Charge 3 is just over a month old. Swim once a week. Up until today no problems then it just kept vibrating, now won’t work at all. Tried restarting still nothing

[MarreFitbit]

Hello @Annettemin and @mzrmd1974! Thanks so much for following the tips and recommendations I've provided above. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community Forums. If you have any questions, don't hesitate to let me know. 

Welcome on board @Giulia93x! Thanks so much for troubleshooting your Charge 3 prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will be in touch with you shortly. 

Let me know if you have any questions present. 

[b-morefit]

Hi.

Went swimming in a pool for the first time with Charge 3. It started vibrating in short pulses, black face, then stopped. Just a black face since. Won't sync. It was fully charged. Put it on charger to restart. Felt short vibe, saw smiley face but still nothing. Phone/Bluetooth won't connect. Bummed.

[RadleyA]

Hey, 

Same thing happened to me yesterday. My Fitbit Charge 3 is 3 months old and I went swimming with it for a few minutes. It was working fine after the fact but it has no display today and it keeps vibrating when I touch the button. 

[MarreFitbit]

Welcome on board, @b-morefit and @RadleyA. Thanks for taking the time to restart your Charge 3 devices prior to contacting us. 

Please follow the steps I've provided here. Then, I'd also suggest to charge your device at least 1 hour and if necessary, you can restart your devices again.

Give this a go and let me know the outcome, I'll be around and glad to continue assisting you.

[b-morefit]

Hi Marre

Sorry this is long but here's what happened (I think i am only replying to you):

Attached charging cable

(no battery icon)

Felt short vibration pulses

Smiley showed up again! For a minute or so inbwtn which the face flashed something like ‘restarting screen’

Then face back to black, left watch on charger

Tried to sync with phone app, found Charge 3, app said Battery Empty

Bluetooth connection disappeared from phone display

Charge 3 on charger...

Then there was a LONG vibration, then it stopped

More random long vibrations..

It just keeps vibrating!!!

Took off charger

The third light (second above the three dots is showing red, then nothing.

Still vibrating

Then the green light flashed (stopped vibrating) green went away and vibrating started again

Now vibrating continuously

Now red light on more or less continuously and vibration has become a sputtering lower frequency vibration

Now red and green flashing and very little vibration (like tapping)

Now all red, no tapping

Now tapping again

I think it is running down what the battery gained.

Maybe shorted out?

Slower flashing

[I couldn’t get a satisfactory press on the button (per directions) while the watch was in the charger, that is why I took it out.]

[Jlessey]

I too am having this issue.......shortly after swimming,  battery needed charging. Placed it on charge, smiley face and vibration. Now no screen at all (on or off charging) even though vibrating when putting it on charging. 

[RadleyA]

Hi Marre

I've tried to restart it twice now after leaving it on the charger for over 3 hours. The Fitbit still works and I get vibration every time I get a text but there isn't a displayat all. 

[MarreFitbit]

@Jlessey Welcome on board. Thanks for troubleshooting your Charge 3 prior to contacting us. I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.

Hello @b-morefit and @RadleyA. Since none of the steps you both tried have worked, I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's any questions present. 

[EmilyS22]

Hi there ,

My fit bit 3 has done exactly what the comments above have done, I have tried the restart etc but nothing, at first it went mad vibrating and the screen flickered on and off but wouldn't respond to touch, now the screen is black, keeps vibrating in short bursts. If I look at the back there are no lights on how ever the sensors look like they have condensation in them. My watch is less than 6 months old I bought it on the 7th of June... Please can you advise on what to do. I swim most days but not for long periods of time... and only ever in a gym pool... any advice would be great I'm disappointed that it has gone wrong as it was a very special gift. 

[Paterianus]

I went through the reset process to no avail. My charge 3 display is just blank and doesn't respond.  My fitbit app also no longer sees the unit.