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Charge 3 stopped working after updating the firmware version

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‎05-30-2019 07:47 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

‎05-30-2019 07:47 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

I have been a fitbit user since Dec 2015. Since that time I have been through 2 Charge HRs, (band issues) 2 Charge 2s (band and screen issues) and currently on my second Charge 3. That should tell you something about the quality of both the product and its supporting software.

 

I upgraded to the Charge 3 on Valentines day this year, 2019. The first one did not work, Fitbit sent me a new one (thankyou) which functioned well until about four days ago when I installed the new version of software to the Charge 3……Version 28.20001.60.39. Since that time, nothing but problems.

 

I have followed all the suggested instructions regarding connecting, pairing, syncing, rebooting win 10, rebooting charge 3. Getting tired of seeing all the smiley faces but it still didn't work. I also, removed my charge 3 and set it up again with the four digit code appearing on the charge 3.

 

Then doing it again many times over. Even when I check Win 10 and it shows that Charge 3 is “connected” and the Fitbit Windows App shows the Charge 3 connected it will not sync.

There have been no changes to the computer or its software. The only change has been the new version of Charge 3 software. I have spent hours trouble shooting and when I finally get it to function it soon fails again and stops pairing/connecting/syncing.

Please advise if it is possible to re-install old version of Charge software and/or next steps.  This is very frustrating.

 

 

Moderator edit: updated subject for clarity

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21 REPLIES 21

‎12-14-2019 03:51

In response to rndlmn4

‎12-14-2019 03:51

I’m sorry I don’t remember what version was used but I do recommend you put this responsibility on the Fitbit employee or contractor who responds/monitors this community. That’s what I had to do

Sent from my iPhone
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‎08-15-2020 04:46

‎08-15-2020 04:46

BE AWARE of this!  I have had this problem twice with the Charge 3.  Your warranty is only valid from your original purchase date.  If the "new" device they send you suddenly stops working and you are outside the warranty of the original purchase date, they will not replace their "new" device. I was shipped a replacement on October 1st of 2019 and it failed on August 14th of 2020.  They will not replace the new device that bricked during the recent firmware update, because it is past the "warranty date" of the original purchase.  Fitbit obviously doesn't guarantee the quality of their replacement devices, only your original purchase.

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