Charge 3 stopped working and won't charge

[CCwoman]

My charge 3 will not reset or charge.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @CCwoman.

I am sorry to hear your Charge 3 tracker won't reset or charge. I am here to help. I recommend trying the following:

1. Please follow the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

2. If the issue persists, try doing a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome. 

[CCwoman]

Finally, I had to delete it from my account and then re-paired it and added it as a new device .Working fine now.Thanks for your help.

[LiliyaFitbit]

Thank you for your reply, @CCwoman.

I am glad to hear the issue is resolved now. Thank you for your efforts and the additional details. I hope you continue enjoying the Fitbit experience and working on your goals.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!