Charge 3 stopped working and won't restart

[LisaSol2020]

This morning my Fitbit started blinking and flashing. I couldn’t read it or scroll.

i tried to do a reset. It shut down and will not restart. I have tried everything I found searching for troubleshooting info. 

your guidance is greatly appreciated.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LisaSol2020.

I am sorry to hear your Charge 3 stopped working. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[LisaSol2020]

Hi There!

yup, I tried that. It is now just dead. No screen display. Nothing.

[Joelmh]

Still not working after 15 second hold. 

[Joelmh]

Me, too, completely dead

[LisaSol2020]

Nope. Completely dead. So frustrating. I am a stroke survivor and use it to track my exercise and sleep.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Joelmh. Thank you for your response, @LisaSol2020.

@LisaSol2020 I am sorry to hear the issue persists after following the troubleshooting instructions. I appreciate your efforts, I understand how frustrating this is for you. I went ahead and created a case for you, someone from our Support team will reach out soon.

@Joelmh I am sorry to hear you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.