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Charge 3 stopped working and wont charge

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‎11-09-2020 01:34 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-09-2020 01:34 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

My Charge 3 stopped working saturday night (screen just black and wont restart) hadnt had any warnings to say low battery and when I try to charge it just gets hot - any suggestions ?

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‎11-09-2020 15:46

‎11-09-2020 15:46

Welcome to the Fitbit Community @cbrocklie.

 

I'm sorry to hear that your Fitbit Charge 3 stopped working. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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