Charge 3 stopped working, gives 001 error and gets hot

[Pvillegirl]

My Fitbit Charge 3 has stopped working.  I have tried all of the suggestions listed on this website.  It goes through a bootloop so I can't connect to the app on my phone.  It occasionally gives me a 001 error and when charging, it gets very hot.  For the price I paid, I think it should last longer than 1 1/2 years.  I'm very disappointed. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Pvillegirl.

I am sorry to hear your Charge 3 has stopped working. I appreciate the additional details. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[CBRichard]

I too have this exact same issue with a 13 month old fitbit! Fitbit does not stand behind their products I had to have  replacement charge cord at about 8 month's as well which was replaced free under warranty.  But 13 month's the answer here's 35% off to spend another 200-300 dollars to hopefully have a new one last longer than a year 🤦‍:female_sign:🤣🤣. 

Not freaking likely. They've lost this customer as now I'm looking at Samsung Smart Watch. Bye bye fitbit. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @CBRichard.

Thank you for joining the thread and sharing your experience. I understand how you are feeling about this situation. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope you could give Fitbit another opportunity in the future.

See you around.

[estefy.f]

It happens the same with my charge 3. Customer services didn’t provide me with an answer, I can’t even fix it with an authorized service center. The warranty only lasts for 1 1/2 year, the product isn’t cheap and the device has this kind of problems I can’t solve for myself. So what should I do? Throw it away?

[CBRichard]

Nope not a chance.  Stand behind your products a bit better and there might have been a chance.  I understand warranty..... But if a $200 product is going to need to be replaced yearly why would I even consider going higher end and spending even more money. Sorry you've lost this one.

[LiliyaFitbit]

Welcome to the Fitbit Community, @estefy.f. Thank you for your reply, @CBRichard.

@estefy.f I am sorry to hear about your experience, I understand how you are feeling. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

@CBRichard I appreciate your input. I respect your decision and wish you the best of luck with your health and wellness goals.

Have a nice day.

[estefy.f]

Yes, the response says the device is no longer in the warranty period and can’t be replaced. I live in Argentina and there’s no authorize service center, so I don’t know what to do with my device

[CBRichard]

Well mines already in the trash :wastebasket:. Nothing else you can do with it. Look at other options. I'm looking at the Samsung Galaxy Watch but haven't decided on which one.