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Charge 3 stops recording distance and speed

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‎11-18-2020 05:28 - last edited on ‎11-19-2020 10:38 by Fitbit Moderator

‎11-18-2020 05:28 - last edited on ‎11-19-2020 10:38 by Fitbit Moderator

For some reason my watch just stops accumalating my km's and speed. Like this morning I cycled for 30minutes did about 10km, but my watch stopped @2. 6km. So says I did it in 30min. Ive rebooted, cleared my watch did everything from scratch but still same problem.

 

 

Moderator edit: updated subject for clarity. 

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‎11-19-2020 10:42

‎11-19-2020 10:42

Welcome to the Fitbit Community @Johanette. I'll be glad to assist with your Charge 3 recorded information inquiry. Thank you for letting us know that you did everything from scratch. 

 

In order to assist you, could you please let me know if this happened on one single activity or if it happens with all your activities. Could you share a screenshot?

 

I'll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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