Charge 3 stops tracking my water aerobics exercise for no reason

[MiaArcher]

Hope everyone is staying healthy and sane.

I rely on my Charge 3 for exercise minutes and calorie burn during exercise.

I use the preset exercise shortcut "workout" selection and begin tracking for water aerobics. 

Several times when I am done I discover the device has stopped at some random point during my hour long workout (one time 3 minutes in, one time 23 minutes in, one time 6 minutes). I can edit these entries but it REALLY BUGS ME - that it shuts off like that.

Are there any fixes for this?

Thanks.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello there @MiaArcher, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for bringing this up, I'll be glad to help you to figure out why your Charge 3 stops tracking your water aerobics. I'm sorry to hear this is happening with your exercises.

While reading your post, I was wondering if this is the only activity you've noticed that is been paused for no reason? If you've experienced the same with other exercises, I'd recommend to restart your Charge 3 by following these steps: How do I restart my Fitbit device? 

Also, can you please verify that you're tracking your workouts as described here: How do I track my workouts with my Fitbit device?

I'm looking forward to your response, keep me posted.

[ctisher]

How do I set my charge 3 to track water aerobic?