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Charge 3 stops working when it's unplugged

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‎01-30-2022 13:58 - last edited on ‎01-31-2022 15:49 by Fitbit Moderator

‎01-30-2022 13:58 - last edited on ‎01-31-2022 15:49 by Fitbit Moderator

My Charge 3 is about 2.5 years old and will charge in the charge dock/lead but as soon as you remove it the screen goes bland and I can’t activate it at all. I have tried the suggested option of changing usb plugs, charging from a computer and I’m using a genuine Fitbit charger. Any help would be appreciated. 

 

Moderator edit: updated subject for clarity

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‎01-31-2022 15:48

‎01-31-2022 15:48

Welcome to the Fitbit Community, @CharlieBlake.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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