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Charge 3 strap broken near buckle

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‎02-08-2020 06:52 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-08-2020 06:52 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

My strap has broken. The buckle looks are poor. Where can I get a replacement or contact Fitbit to seek help?  Any advice, please. 

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‎02-09-2020 00:55

‎02-09-2020 00:55

You can contact customer support via contact.fitbit.com They can check your warranty status and advise on your options.

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3 REPLIES 3

‎02-09-2020 00:55

‎02-09-2020 00:55

You can contact customer support via contact.fitbit.com They can check your warranty status and advise on your options.

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‎02-09-2020 05:20

In response to SteveH

‎02-09-2020 05:20

Perfect. Thanks 

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‎09-14-2020 06:55

‎09-14-2020 06:55

I am in the same boat... rather disappointed in the strap considering I am very careful.  I found a replacement on Amazon... .less hassle .... Fitbit replied quickly but I have lost the receipt I got from John Lewis so...

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