Charge 3 straps cut and buckle has come off

[SunsetRunner]

My charge 3 band was broken and buckle came off and the device was still under warranty.  Raised a replacement order on 20 Sep 2020 and it has been more than a month now but the replacement has not been delivered. Have been following up with fitbit customer care but in vain. KYC for custom clearance was  completed 15 days ago via Fedex website but no update whatsoever on the status of the order or delivery date. Poor quality product followed by very bad service. Not able use the tracker for 1.5 months now, please update the expected date of delivery 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[SunsetRunner]

Fitbit customer service is utterly irresponsible and the service is pathetic at best. Its been 2 months now and my replacement has not arrived, not even any updates on the status. Can someone help me if there is a way to escalate this issue.