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Charge 3 stripe screen now blank

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‎06-19-2020 00:54 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

‎06-19-2020 00:54 - last edited on ‎09-16-2020 10:17 by Fitbit Moderator

My charge 3 is about 15 months old and worked perfectly until now. A few days ago it wouldn’t sync properly so had to keep rebooting when I noticed stripes on the screen. The app said update to latest software which was done yesterday then this morning the screen is blank. The app is working on my phone, I’ve tried all the resets, change clock face but it’s still blank. What else can I do please? 

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‎07-01-2020 15:24

‎07-01-2020 15:24

Welcome to the Fitbit Community @joannejones.

 

I'm sorry to hear that the display of your Fitbit Charge 3 is not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

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