Charge 3 stuck on Fitbit logo

[tonesta67]

Anyone knows what this means on the screen? Fitbit logo is glittering and 100 is on the screen. 
Phone cannot find Fitbit via BT and won’t synch.
2 years old. 

TIA 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @tonesta67 , you cannot link your Fitbit to your phone via the phone’s Bluetooth settings.  You must use the Fitbit app.

It may help to give your Charge 3 a restart using the instructions here .

I would also suggest setting up your Charge 3 as a replacement device.  Go to your app and click on the small person icon/photo top left.  That will take you to the Account screen.  On the account screen scroll down to “+ set up a device” and choose Charge 3  from the drop down list.  You will get a warning saying that there is already a Charge 3 on your account, do you want to replace it? Confirm that you do and follow the instructions from there.

Good luck!  Let us know how it goes.