help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 stuck on smiley face/constantly vibrating

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-20-2019 01:38 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

‎05-20-2019 01:38 - last edited on ‎11-17-2020 11:08 by Fitbit Moderator

Hi All,

 

My 8 month old Charge 3 has frozen on the Smiley Face screen and is constantly vibrating. As in it wont stop vibrating at all. No matter what I do, attach it to charger, press the side buttons etc... It wont budge.

 

At the moment I am waiting for the battery to run down so it just turns off, but does anyone know why this is and have any suggestions?

 

Thank you!

 

J

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-21-2019 04:09 - edited ‎05-21-2019 04:53

‎05-21-2019 04:09 - edited ‎05-21-2019 04:53

Welcome on board @JennyMillichip, it's nice to see a new member around! Thanks for bringing this to my attention. Also, thanks for already trying to restart your Charge 3.

 

Since the restart did not work, from the clock face, swipe to Settings and tap Reboot Device. 

 

You can also try what you mentioned and see if the issue persists after charging it again. 

 

Give this a go and let me know the outcome, I'll be around. Robot wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎05-21-2019 04:09 - edited ‎05-21-2019 04:53

‎05-21-2019 04:09 - edited ‎05-21-2019 04:53

Welcome on board @JennyMillichip, it's nice to see a new member around! Thanks for bringing this to my attention. Also, thanks for already trying to restart your Charge 3.

 

Since the restart did not work, from the clock face, swipe to Settings and tap Reboot Device. 

 

You can also try what you mentioned and see if the issue persists after charging it again. 

 

Give this a go and let me know the outcome, I'll be around. Robot wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-28-2019 01:21

In response to MarreFitbit

‎05-28-2019 01:21

Thanks so much! 

 

 

Best Answer
0 Votes

‎05-28-2019 04:16 - edited ‎05-28-2019 04:17

In response to JennyMillichip

‎05-28-2019 04:16 - edited ‎05-28-2019 04:17

You're very welcome @JennyMillichip! I'm happy to hear that the steps recommended worked for you. Smiley Wink

 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

I'll be around if you need further assistance. I hope you have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-13-2020 18:38

In response to MarreFitbit

‎08-13-2020 18:38

I can’t get to clock faces on my watch because it is frozen on the smiley face and is vibrating.  What do I do?

Best Answer
0 Votes