Charge 3 stuck on smiley face

[Elzari]

Stuck on smiley face

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Elzari It's great to see you in the Community! 

Please restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Hope this helps.

[Elzari]

Thank you for your email.
I've done this but still no response besides a smiley face

[Elzari]

Thank you for your answer. I've done it but no battery icon, only the smiley face

[AlvaroFitbit]

@Elzari thank you for your quick reply. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.