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Charge 3 sudden drop in heart rate malfunction

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‎11-07-2020 13:39 - last edited on ‎11-09-2020 05:03 by Fitbit Moderator

‎11-07-2020 13:39 - last edited on ‎11-09-2020 05:03 by Fitbit Moderator

BF714F8C-9356-423C-94FC-6AFC7D0DF9DB.png

 just noticed this when doing a little sync - quite a bit worried as that’s not normal could it be a malfunction has anyone else had this?

 

 

Moderator edit: updated subject for clarity

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‎11-09-2020 05:02

‎11-09-2020 05:02

Hi @HAx1, it's great to see you in our Fitbit Community. I'm sorry to hear that that your heart rate graph is showing inaccurate readings. By the way, thank you for providing a screenshot of the graph.

 

Please restart your Charge 3 as described in this help article. After this, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the app, restart your phone, open the app and log in.

 

Finally, monitor your Charge 3 during the next 24 hours and see if it syncs accurate heart rate readings and the graph also shows accurate readings.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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