Charge 3 suddenly spazzed out and died like firmware got corrupted.

[SunsetRunner]

been working fine since purchase in 10/2019.  never wet. I'm not a swimmer. suddenly today it put up the battery low symbol which is odd as I charged it last night. Then it started vibrating and showing random screens on it's own. I plugged it into the charger and it showed 6% battery which I knew was not right.  I synched with my computer, then went blank. I tried doing a reset, I got the smiley face 🙂 then more of the random vibrations and screens. 

now if I take it out of the charger, it's dead.in the charger it vibrates and changes screens randomly, the resets, shows the smiley face, then goes to the line like it's updating the firmware. the line gets full, but it just sits there. never goes any further.

help?

[SunsetRunner]

Update. I've left it on the charger and it's now stuck on the smiley face. the button makes it vibrate, but the screen does not change.  after staring at it for a while, every 30 seconds or so, it goes blank for a fraction of a second, then comes back to the smiley face. not sure if this is significant, but something appears to be trying to happen.

[Nicclare]

My screen has completely died! Vibrates but that’s it even when on the charger. This is the second time this has happened not very happy with this product!

[Claireebee]

Mine is just over a year old and started doing the same as yours a couple of months ago! Yesterday I put my Charge 2 back on instead. Today my Charge 3 gives me smiley face and battery 78% then disappears!! It's working ok as it vibrates. Today I took it off the app to see if that would help but now I cant add it back on because I cant read the 4 digit code 🤦‍:female_sign: really disappointing as like you never got it wet or anything. 

And btw previously a while back I tried unplugging waiting so many seconds etc slowly got worse then spazzed out yesterday ! Screen just went crazy!! So I gave up and put my old one on! Which has a cracked screen and broken strap hence why I purchased my new one!

[Tess1380]

Had the same thing happen to mine night before last got notification battery was low. Charged it over night when removed from cradle same thing happened randomly flashing from home screen to  screen wake/notification screen and vibrating. Stopped for a few hours yesterday only to get low battery notification again as soon as it was connected to charging cradle it began spazzing out the same way it was before. It was purchased not even a year ago on May 4th, 2019. 

[fiona300]

Same here. My 16 month old Charge 3 suddenly went into spasm this afternoon, constantly vibrating and then just flashing between the clock and the Screen wake/Notification screen. I tried rebooting it, first time, got a smiley face, then a bar which then stuck there . . . and then nothing. I tried changing the clock face from the app. Again nothing. But it did get very hot.

I suspect it may be screwed  😞

[Claireebee]

I have contacted the Fitbit helpdesk now!🤞

[LinseyG]

Yeah, this happened twice to me before, the original and the first replacement. Now my second replacement has glitched in a bit of a different way, and of course now that support is limited I'm essentially out of luck. Love the Charge 3 when its working well, but unfortunately its not built to last more than a couple months. Really wish fitbit would start caring more about the longevity of their current devices rather than constantly coming out with new ones. 

[SunsetRunner]

you're just within the 1 year warranty period. better get that thing replaced asap!

[Nicclare]

They are replacing my replacement. I was offered a replacement or 50% of another device. As I have had 2 failed devices I feel they should be offering a new device free not 50%. Won’t be buying another.

[cate.roe1]

My Charge 3 is less than two months old and started randomly having the screen go glitchy and now the screen won’t respond, it vibrates when I squeeze the sides but the screen is black.