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Charge 3 suddenly stopped recording active minutes

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‎03-11-2021 11:01 - last edited on ‎03-11-2021 12:43 by Fitbit Moderator

‎03-11-2021 11:01 - last edited on ‎03-11-2021 12:43 by Fitbit Moderator

My Charge 3 stopped recording active minutes on Jan 21. Worked fine before that. I’ve done everything recommended in the form and nothing helped. Reached out to customer service multiple times and they gave me different instructions to fix it each time. Nothing worked and they don’t care. They said maybe it will get fixed in the next update. No offer to replace or anything else. 

Moderator edit: word choice

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‎03-11-2021 12:42

‎03-11-2021 12:42

Welcome to the Fitbit Community @mvalle9.

 

Thank you for the information provided.

 

Our team is constantly working to improve our products and services. The feedback from Fitbit users is highly appreciated.

 

For information about getting a replacement, it would be necessary contacting back Customer Support.

 

See you around.

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