Charge 3 suddenly vibrates, flashes green constantly and screens scroll back and forth

[Nanadlr]

My fitbit started vibrating rapidly, green lights flashing and screens changing back and forth. Contacted help desk. did clock face change. No change. On advice attempt made to reboot which failed. 

Help desk indicated would forward to others and I needed to return to place of purchase for further help. Not acceptable answer. 

Now it is just vibrating and the smiley face face appears and disappears when on charger. 

If off the charger logo appears flashing with 001 underneath it is blank. Cannot press button on side of device. OR the screen goes totally blank

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Nanadlr.

Thank you for letting us know that your Fitbit Charge 3 is not working properly and thanks for trying to resolve it before contacting us.

I noticed that Customer Support continued providing assistance to your case. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Nanadlr]

Never did get the issue resolved and now the fitbit randomly gives a slight pulse but the screen is blank and the button does not respond. I am gathering it is dead??

[EdsonFitbit]

Thanks for the update, @Nanadlr.

Our records indicate that you are getting assistance from our team. Please keep an eye on your inbox. They should let you know how to proceed as soon as possible.

Have a nice day.

[Nanadlr]

I was sent a discount for a new fitbit. 

Are the prices in US dollars or Canadian dollars? 

[EdsonFitbit]

Thanks for your question, @Nanadlr.

The currency will depend on the country you currently reside.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.